Salloq Software – Privacy Policy

Last Updated: December 8, 2025

This Privacy Policy (“Policy”) describes how Salloq Software (“Salloq,” “we,” “us,” “our”) collects, uses, shares, and protects information in connection with our ecommerce and point-of-sale software platform, websites, and related services (collectively, the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this Policy. If you do not agree, you must stop using the Service.

1. Scope

This Policy applies to:

Information we collect from merchants, reseller partners, and other users of the Service;
Information we collect via our websites, dashboards, and support channels;
Information processed on behalf of our merchants about their end customers, to the extent we act as a “processor” or “service provider.”

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, business name, billing address, phone number, login credentials.
Billing & Payment Information: Limited payment details and billing contact information (payment card data is generally processed by third-party payment processors).
Store & Business Information: Product details, pricing, content, branding, and other information you upload to run your store.
Support & Communication: Information you provide when you contact support, fill out forms, or participate in surveys.

2.2 Information We Collect Automatically

Usage Data: Log files, IP address, browser type, device identifiers, pages visited, timestamps, and referring URLs.
Cookies & Similar Technologies: We use cookies and similar technologies to remember preferences, analyze usage, and improve the Service. You can manage cookie settings via your browser.

2.3 Information We Process on Behalf of Merchants

Merchants may upload or collect personal data about their customers (“Customer Data”) using the Service. Examples include:

Customer name, email address, shipping address, order history;
Support requests and communications;
Other ecommerce-related data.

With respect to Customer Data, Salloq generally acts as a “processor” or “service provider” to the merchant, who is responsible for providing its own privacy notice and obtaining necessary consents.

3. How We Use Information

We may use the information we collect for the following purposes:

To provide, operate, and maintain the Service;
To create and manage your account;
To process payments and manage billing;
To communicate with you about service updates, security alerts, and administrative messages;
To respond to support requests and provide customer service;
To analyze usage and improve the Service, including developing new features;
To detect, prevent, and address fraud, security, or technical issues;
To comply with legal obligations and enforce our Terms of Service;
With your consent, to send marketing communications (which you may opt out of at any time).

4. Legal Bases for Processing (EEA/UK)

If you are located in the European Economic Area or the United Kingdom, we process your personal data under the following legal bases:

Contractual Necessity: To provide the Service and fulfill our contract with you.
Legitimate Interests: To maintain and improve the Service, prevent fraud, and secure our systems.
Consent: For certain marketing activities or optional features, where required by law.
Legal Obligations: To comply with applicable laws, regulations, and legal processes.

6. Data Retention

We retain personal information for as long as necessary to provide the Service, fulfill the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and legal requirements.

7. Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

8.1 Account & Communication Preferences

You may update certain account information directly within your account settings.
You may opt out of marketing emails by following the unsubscribe link in those emails. You will still receive transactional and service-related emails.

8.2 Rights under GDPR/CCPA and Similar Laws

Depending on your location, you may have certain rights regarding your personal information, including:

Right to access and obtain a copy of your personal data;
Right to request correction of inaccurate data;
Right to request deletion of your data (subject to legal obligations);
Right to object to or restrict certain processing;
Right to data portability.

To exercise your rights, contact us at support@salloq.com. We may need to verify your identity before responding.

If you are an end customer of one of our merchants, please direct your request to the merchant, as they are typically the controller of your data.

9. Children’s Privacy

The Service is not intended for use by children under 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us so we can take appropriate steps.

10. International Transfers

Your information may be processed and stored in countries other than your own, including the United States, where data protection laws may differ. Where required, we use appropriate safeguards (such as standard contractual clauses) for cross-border data transfers.

11. Changes to this Privacy Policy

We may update this Policy from time to time. If we make material changes, we will notify you by updating the “Last Updated” date at the top of this page and, where appropriate, through the Service or via email.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@salloq.com